Formation of future service sector specialists' communicative culture during professional training

Abstract

The purpose of the research is to determine the theoretical and methodological principles of forming the communicative culture of future service sector specialists at the vocational school as a didactic system, which ensures the improvement of the quality of training of skilled workers for this sector in the innovative educational environment. On the basis of the scientific and methodological analysis of the concept of person's communicative culture, taking into account the peculiarities of professional activity of the service sector workers, as well as the directions of the vocational education modernization, the authors proposes the ways to form future service specialists' communicative culture as a means of personal and professional growth, and the professional competence improvement. Based on the application of complex methodological approaches and general pedagogical laws and principles of learning, the authors define the regularities, specific principles, and pedagogical conditions for forming service sector specialists' communicative culture, as well as justify, develop, and experimentally test the model of formation of service sector specialists' communicative culture while training, that allow vocational institutions preparing workers for service sector to provide training to meet the requirements of the so-ciety to the levels of service, and enhance the competitiveness of their graduates. In order to ensure the integrity and dynamics of the structure of service sector specialists' communicative culture the authors distinguish person-reflexive, epistemological-cognitive, operationalechnological and professional-adaptive components, which requires psychological and educational activities for its formation. This includes the design and implementation of the integrated method of future service sector specialists' communicative culture formation that is able not only to provide students with professionally significant communicative knowledge, skills and abilities, but also to promote their creative personal development and to increase their capacity to adapt and self-realize in professional activities. It is proved that the use of the authors' system of communicative culture formation in vocational training, especially the intro-duction of "Fundamentals of service sector specialists' communicative culture" special course and methods of service sector specialists' communicative culture formation, promotes the creative personal, professional and communicative development of vocational school students, and improves the efficiency of the educational process and pedagogical interaction.